Customer Service Associate (Onsite in Bali - Free Transportation!)

Foundever, a global leader in customer experience solutions, is looking for passionate Customer Service Associates to join our team in beautiful Bali. As a Customer Service Associate, you'll be the first point of contact for our clients, ensuring their needs are met with the highest level of professionalism and care. You'll handle inquiries, resolve issues, and provide support through various channels, including phone, email, and live chat. This is your chance to make a meaningful impact in the customer experience industry while enjoying the vibrant culture and stunning landscapes of Bali.

Every day, you'll interact with our diverse client base, using tools like Zendesk and Salesforce to manage and track customer interactions. You'll need to be a quick learner, adaptable to new technologies, and committed to delivering exceptional service. Foundever offers a supportive work environment, professional development opportunities, and free transportation to and from work. Join us and be part of a team that values your growth and well-being.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints through phone, email, and live chat, ensuring timely and satisfactory resolutions.
• Use CRM systems like Zendesk and Salesforce to manage and track customer interactions.
• Collaborate with cross-functional teams to ensure seamless customer support and service delivery.
• Provide exceptional customer service, adhering to company policies and procedures.
• Monitor and analyze customer feedback to identify areas for improvement.
• Participate in training sessions and professional development programs.
• Maintain accurate and up-to-date records of customer interactions.
• Adhere to service level agreements (SLAs) and quality standards.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Excellent communication skills in English and Bahasa Indonesia.
• Strong problem-solving and analytical skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Familiarity with CRM systems like Zendesk and Salesforce is a plus.
• Customer service certification (e.g., Certified Customer Service Professional) is a plus.
• Enthusiasm for delivering exceptional customer experiences.

🛠️ Keahlian

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