Customer Service Technician - AMR Systems Support

Join DF Automation & Robotics as a Customer Service Technician and play a pivotal role in ensuring the seamless operation of cutting-edge Autonomous Mobile Robot (AMR) systems. Based in the vibrant region of Badung, Bali, you will be the bridge between our advanced technology and our valued clients. Your mission is to provide top-tier support, troubleshoot issues, and ensure our clients' operations run smoothly.

At DF Automation & Robotics, we are at the forefront of the automation revolution, specializing in AMR systems that are transforming warehouses and logistics across Indonesia. As a Customer Service Technician, you will be part of a dynamic team that is not only solving technical challenges but also shaping the future of automation. Every day, you will work with the latest tools and software, from ROS (Robot Operating System) to proprietary AMR control panels, ensuring our clients' systems are always up and running.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to clients, resolving hardware and software issues related to AMR systems.
• Conduct on-site and remote troubleshooting to diagnose and fix problems with AMR systems.
• Install, configure, and maintain AMR systems according to client specifications.
• Collaborate with the engineering team to develop and implement solutions for complex technical issues.
• Document all technical interactions and solutions for future reference and training purposes.
• Train clients on the operation and maintenance of their AMR systems.
• Monitor system performance and proactively address potential issues before they impact operations.
• Stay updated with the latest advancements in AMR technology and apply this knowledge to improve support services.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Electrical Engineering, or a related field.
• Minimum of 3 years of experience in technical support, preferably in the robotics or automation industry.
• Proven experience with AMR systems, including familiarity with ROS and other AMR-specific software.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication skills, both written and verbal, in English and Indonesian.
• Certification in ITIL or other relevant technical support certifications is a plus.
• Ability to travel to client sites as needed, including to remote locations in Indonesia.
• Passionate about technology and committed to delivering exceptional customer service.

🛠️ Keahlian

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