Guest Relations Officer (GRO) / Hostess - Seminyak, Bali

Join Ku De Ta Restaurant, one of Bali’s most iconic and luxurious dining destinations, as a Guest Relations Officer (GRO) / Hostess in the heart of Seminyak. In this pivotal role, you will be the face of our brand, ensuring every guest enjoys an unforgettable experience from the moment they arrive until they leave. As a GRO, you’ll be responsible for greeting guests warmly, assisting with reservations, and providing exceptional service that reflects our commitment to hospitality excellence.

Ku De Ta Restaurant is more than just a dining spot; it’s a place where culinary artistry meets unparalleled service. Nestled in the vibrant Seminyak area, our restaurant offers a sophisticated ambiance perfect for both casual and formal dining. With a team dedicated to delivering world-class hospitality, we strive to create memorable moments for our guests. This role offers a unique opportunity to be part of a team that values excellence, creativity, and a passion for hospitality.

📋 Tanggung Jawab Pekerjaan

• Greet guests warmly and provide exceptional service at the entrance and throughout the restaurant.
• Assist with reservations, ensuring a seamless dining experience for our guests.
• Uphold the restaurant’s standards of cleanliness and presentation, ensuring a welcoming environment.
• Promote special events, promotions, and new menu items to enhance the guest experience.
• Handle guest inquiries and complaints professionally, ensuring their satisfaction.
• Collaborate with the kitchen and other staff to ensure smooth operations and timely service.
• Adhere to health and safety regulations to maintain a safe and hygienic environment.
• Participate in team meetings and training sessions to stay updated on best practices and company policies.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in hospitality, preferably in a high-end restaurant setting.
• Excellent communication and interpersonal skills to engage with guests and staff effectively.
• Proficient in English, both written and spoken, with good knowledge of Bahasa Indonesia.
• Familiarity with POS systems and restaurant management software.
• Ability to work well under pressure and in a fast-paced environment.
• Strong attention to detail and a commitment to delivering exceptional service.
• Enthusiastic, friendly, and customer-focused personality.
• Valid ID and the ability to work legally in Indonesia.

🛠️ Keahlian

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